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Billing and Collections Specialist
hace 2 meses
At SiteMinder, we value diversity and inclusion in our workplace. Our team is made up of individuals from various backgrounds, experiences, and perspectives, which enables us to provide exceptional service to our customers.
We're a technology-driven company that simplifies hotel commerce for accommodation owners. Our platform helps them find and book more guests online quickly and easily.
The Billing and Collections Analyst will play a critical role in supporting our customers with invoice and payment queries, as well as accounts receivable collections.
Key Responsibilities:
- Collections: Timely and effective collection of debts, maintaining contact with customers to ensure invoices are clear for payment and to achieve cash collection targets.
- Customer Billing Experience: Deliver a positive billing, payment, and collection experience for our customers. Handle customer queries and issues within agreed service levels and resolve at quality expected by our customers.
- Change Management: Support the SiteMinder Sales, Onboarding Success, Service Desk, and Customer Success teams on changes or issues related to accounts, including group pricing changes and complaints.
- Processing: Ensure timely processing of customer requests such as cancellation of services.
- Systems: Ensure CRM and billing system customer data is kept up to date.
Requirements:
- Strong written and oral communication skills in English and German or Italian.
- Experience working in collections/billing/support teams.
- Adaptable and willing to learn.
- A working knowledge of Zuora, Salesforce, Tesorio, or similar systems is advantageous.
- Able to work in a close team environment, where ideas are shared, valued, and discussed.
- Thrive in a fast-paced, agile, and dynamic environment.
- Be helpful, encouraging, and respectful to team members and everyone they interact with.
We offer a range of benefits, including equity packages, a hybrid working model, mental health initiatives, and generous parental leave policy.
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