Collections Specialist
hace 4 semanas
As a Collections Specialist at Empresa Reconocida, you will play a crucial role in managing debtor accounts to maximize cash flow and minimize bad debts. Your strong cash collections experience and passion for building relationships with internal and external stakeholders will be essential in this position.
Key Responsibilities:
• Manage nominated Debtor Accounts to maximize cash flow/minimize bad debts through the credit management system.
• Recommend nonpaid accounts to the Collections Supervisor for escalation to external debt collectors.
• Promptly investigate and address Billing Queries raised by clients and use the available tools to chase for resolutions from internal sources.
• Liaise with various internal departments to investigate and resolve billing queries in line with agreed SLAs.
• Manage customer relationships to a very high standard, including written communication, taking conference calls, and F2F meetings as required.
Requirements:
• Proven previous experience in a similar role.
• Knowledge of standard accounting packages (ideally Financial Force & Oracle).
• Good problem-solving skills: a creative approach with the ability to develop new ideas.
• Ability to produce work to a consistently high standard within tight deadlines.
• Capability to work independently and as part of a team.
• Ability to understand the importance of confidentiality and to ensure that confidentiality is maintained.
• Fluent in Spanish and English.
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