Financial Collections Specialist

hace 4 semanas


Barcelona, Barcelona, España Ecovadis A tiempo completo

Job Summary

We are seeking a skilled Financial Collections Specialist to join our Finance team in Barcelona. As a key member of our team, you will be responsible for the collection and recovery of customer receivables and debt.

Key Responsibilities

  • Maintain and engage with a portfolio of aging receivables accounts via phone and emails to recover all past due accounts.
  • Research disputed accounts as needed to determine the cause and validity of the delinquency.
  • Take appropriate action to resolve and/or identify significant collection issues and escalate appropriately.
  • Capture accurate, detailed notes of discussions and arrangements with debtors and send follow up information as requested/required.
  • Meet collection targets and ensure agreed Service Levels are met or exceeded.
  • Promptly respond to customer queries via email, phone, and other channels where required.
  • Obtain and share customer feedback with colleagues and other departments so that products and services can be improved.
  • Attend workshops and meetings as required.
  • Respect client confidentiality at all times.
  • Collaborate with EcoVadis internal stakeholders to resolve any collection queries efficiently and effectively.
  • Work with the Managers to resolve any conflicts that may arise within the team.
  • Liaise with international colleagues from all departments regularly to assist and add value to the EcoVadis global mission.

Requirements

  • Fluency in Italian and English is a must. Additional languages will be a plus.
  • Degree in a Business, Management or Finance related discipline would be preferred, but applicants with other backgrounds will be considered.
  • At least 2-3 years' experience of working in billing and collection is required.
  • Strong interpersonal skills.
  • Excellent communication skills (written, verbal and telephone).
  • Good understanding of accounting principles.
  • Must be skilled in Microsoft Office tools.

About EcoVadis

EcoVadis is a leading provider of business sustainability ratings and intelligence. Our mission is to make sustainability real for companies around the world. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.

What We Offer

  • Competitive salaries and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • Flexible working hours and remote work options.
  • Access to online learning library and virtual team building events.


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