Billing and Collections Specialist
hace 1 mes
At Roche, we're passionate about transforming patients' lives and driving innovation in healthcare. As a Billing and Collecting Partner, you'll play a critical role in ensuring the smooth operation of our Invoice-to-Cash process. Your expertise will be essential in managing customer relationships, analyzing and resolving billing discrepancies, and maintaining accurate records. If you're a detail-oriented professional with a passion for finance and customer service, we encourage you to apply for this exciting opportunity.
Key Responsibilities:- Manage the billing and collection process for assigned customers, ensuring timely and accurate invoicing and payment processing.
- Analyze and resolve billing discrepancies, working closely with customers and internal stakeholders to find solutions.
- Maintain accurate and up-to-date records of customer interactions, billing cycles, and payment history.
- Collaborate with cross-functional teams to identify and implement process improvements, ensuring seamless customer experiences.
- Bachelor's degree in Business Administration or related field.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Strong analytical and problem-solving skills, with the ability to navigate complex billing and collection issues.
- Proficiency in SAP, EDI, and Microsoft Office, with experience in customer-facing roles a plus.
- Competitive compensation and benefits package.
- Opportunities for professional growth and development, with a focus on customer-centric skills.
- A dynamic and supportive work environment, with a passion for innovation and excellence.
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