Billing and Collections Specialist

hace 2 días


Barcelona, Barcelona, España Siteminder A tiempo completo
About the Role

We are seeking a highly skilled Billing and Collections Analyst to join our team at SiteMinder. As a key member of our Billing and Collections Support Team, you will play a critical role in supporting our customers with invoice and payment queries, as well as accounts receivable collections.

Key Responsibilities
  • Timely and effective collection of all debts, maintaining contact with customers to ensure invoices are clear for payment and to achieve cash collection targets set by the Head Office.
  • Deliver a positive billing, payment, and collection experience for our customers. Handle customer queries and issues (cases) within agreed service levels and resolve at quality expected by our customers.
  • Support the SiteMinder Sales, Onboarding Success, Service Desk, and Customer Success teams on changes or issues related to accounts, including but not limited to, group pricing changes and complaints.
  • Ensure timely processing of customer requests such as cancellation of services.
  • Ensure CRM and billing system customer data is kept up to date.
Requirements
  • Strong written and oral communication skills in English and German or Italian.
  • Experience working in collections/billing/support teams.
  • A working knowledge of Zuora, Salesforce, Tesorio, or similar systems is advantageous.
  • Able to work in a close team environment, where ideas are shared, valued, and discussed.
  • Thrive in a fast-paced, agile, and dynamic environment.
  • Are helpful, encouraging, and respectful to team members and everyone they interact with.
What We Offer
  • Equity packages for you to be a part of the SiteMinder journey.
  • Hybrid working model (in-office & from home).
  • Mental health and well-being initiatives.
  • Generous parental (including secondary) leave policy.
  • Paid birthday, study, and volunteering leave every year.
  • Sponsored social clubs, team events, and celebrations.
  • Employee Resource Groups (ERG) to help you connect and get involved.
  • Investment in your personal growth offering training for your advancement.


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