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Billing and Financial Analyst
hace 3 semanas
Barcelona, Barcelona, España Siteminder A tiempo completoAbout the RoleThe Billing and Collections Analyst plays a critical role in supporting SiteMinder customers with invoice and payment queries, as well as accounts receivable collections.Key ResponsibilitiesTimely and effective collection of all debts, maintaining contact with customers to ensure invoices are clear for payment and to achieve cash collection...
Billing and Collections Specialist
hace 2 meses
At SiteMinder, we're seeking a highly skilled Billing and Collections Analyst to join our team. As a key member of our Financial Operations department, you'll play a critical role in supporting our customers with invoice and payment queries, as well as accounts receivable collections.
Key Responsibilities- Collections: Timely and effective collection of all debts, maintaining contact with customers to ensure invoices are clear for payment and to achieve cash collection targets set by the Head Office.
- Customer Billing Experience: Deliver a positive billing, payment, and collection experience for our customers. Handle customer queries and issues (cases) within agreed service levels and resolve at quality expected by our customers.
- Change Management: Support the SiteMinder Sales, Onboarding Success, Service Desk, and Customer Success teams on changes or issues related to accounts, including but not limited to, group pricing changes and complaints.
- Processing: Ensure timely processing of customer requests such as cancellation of services.
- Systems: Ensure CRM and billing system customer data is kept up to date.
- Strong written and oral communication skills in English and German or Italian.
- Experience working in a collections/billing/support team.
- Adaptable and willing to learn.
- A working knowledge of Zuora, Salesforce, Tesorio, or similar systems is advantageous.
- Able to work in a close team environment, where ideas are shared, valued, and discussed.
- Thrive in a fast-paced, agile, and dynamic environment.
- Are helpful, encouraging, and respectful to team members and everyone they interact with.
- Equity packages for you to be a part of the SiteMinder journey.
- Hybrid working model (in-office & from home).
- Mental health and well-being initiatives.
- Generous parental (including secondary) leave policy.
- Paid birthday, study, and volunteering leave every year.
- Sponsored social clubs, team events, and celebrations.
- Employee Resource Groups (ERG) to help you connect and get involved.
- Investment in your personal growth offering training for your advancement.
