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Cloud Renewal Specialist
hace 1 mes
We are seeking a skilled Cloud Renewal Specialist to join our team at Randstad. As a key member of our customer success team, you will be responsible for providing end-to-end renewal execution support to our clients. This includes maintaining knowledge of commercial negotiation, renewal execution, and support on transactional steps related to renewals and replacements.
Key Responsibilities:
• Provide renewal forecasting support by accurately scrubbing renewals 12 months in advance of expiration date.
• Coordinate renewal activities, sending renewal quotes, and addressing any questions or concerns.
• Collaborate with internal teams to ensure a seamless renewal process for clients.
• Negotiate terms, pricing, and contract terms.
• Ensure all renewals are processed accurately and in a timely manner, maintaining detailed records of contract changes and updates.
Requirements:
• Excellent time management and organizational skills.
• Proven experience in customer-facing roles, such as Customer Success or Account Management.
• Strong negotiation and communication skills, with the ability to articulate value propositions effectively.
• Proficiency in Microsoft Office Suite.
• Demonstrated ability to work collaboratively in a cross-functional team environment.
• A passion for customer satisfaction and a commitment to delivering exceptional service.
What We Offer:
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
• A competitive salary and benefits package.
• The chance to work with a leading recruitment agency in the industry.
