Cloud Renewal Executive

hace 4 semanas

Barcelona, Barcelona, España Sap A tiempo completo
Job Summary

As a Cloud Renewal Executive at SAP, you will be responsible for the daily management of assigned Cloud Renewals customer accounts. This includes developing account management strategies, engagement and expansion plans to ensure profitable growth within these customers. You will serve as the primary point of contact for the customer during renewal negotiations and maintain customer satisfaction throughout the renewals process.

Key Responsibilities

• Develop and implement account strategies and implementation plans for renewal customers that increase revenue retention and growth.
• Increase cloud revenues through improved renewal rates, inclusive of cross or upsell and potential restructures of the contract.
• Maintain a close working relationship with other regional business teams such as CEEs, AEs, GADs, and other customer-facing personnel in support of customers and corporate functions necessary to support all assigned accounts.
• Deal management and commercial negotiation of the entire opportunity life cycle for renewals by providing end-to-end renewal execution support; maintain knowledge of commercial negotiation, renewal execution, support on transactional steps related to renewals and replacements.
• Provide renewal forecasting support by accurately evaluating renewals 12 months in advance of expiration date; clean up data inconsistencies and ensure accurate values and contract dates and maintain through their life cycle.

Requirements

• Fluent in English and another EMEA language.
• 2-5 years of experience in the following areas: Maintenance or Cloud Renewals, Selling or delivering consulting services, Managing complex customer engagements, Commercial experience including experience developing account management plans and contract negotiation, Complex Account Management.
• Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook.

About SAP

SAP is a cloud company with two hundred million users and more than one hundred thousand employees worldwide. We are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

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