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Customer Renewal Cloud Strategist

hace 2 meses


Barcelona, Barcelona, España Randstad Es A tiempo completo

Company Overview
We are a multinational recruitment agency, Randstad Es, with a global presence. Our mission is to connect people with meaningful work and support businesses in finding top talent.

Salary: The estimated salary for this role is $85,000 per year, depending on experience and location.

Job Description: As a Customer Renewal Cloud Strategist, you will play a crucial role in executing end-to-end renewal execution support. You will maintain knowledge of commercial negotiation, renewal execution, and transactional steps related to renewals and replacements.

Key Responsibilities:
- Provide support throughout the renewal process, ensuring seamless execution and timely completion.
- Collaborate with internal teams to coordinate renewal activities, send quotes, and address client inquiries.
- Negotiate terms, pricing, and contract conditions to ensure mutual benefits for clients and our organization.
- Develop strong relationships with assigned clients, understanding their needs, challenges, and goals.
- Proactively engage with clients before contract expiration to discuss renewal options and demonstrate the value of SAP.

Required Skills and Qualifications:
- A Bachelor's degree in Business Administration or Innovation Management.
- Fluency in English (C2 level) and German (C2 level).
- Proficiency in SAP, retention, and renewal strategies.
- 4 years of experience in customer-facing roles, such as Customer Success, Account Management.
- Strong negotiation and communication skills, with the ability to articulate value propositions effectively.
- Excellent organizational skills, with attention to detail and the ability to manage multiple priorities.
- Proficiency in Microsoft Office Suite.
- Ability to work collaboratively in a cross-functional team environment.
- Passion for delivering exceptional customer service and satisfaction.
- Ability to liaise with various approval steps, including accounting, finance, office of CFO, legal, etc.

Benefits:
- Opportunity to work in a dynamic, multinational environment with diverse perspectives and experiences.
- Chance to develop your skills and expertise in cloud-based solutions and customer success strategies.
- Competitive salary and benefits package, commensurate with experience and performance.
- Professional growth and development opportunities within our organization.

Location:
Our company operates globally, and this role can be based in various locations, depending on the candidate's preferences and qualifications. However, we are looking for someone who is able to work collaboratively with international teams and adapt to different cultural contexts.