Customer Service Ambassador in Healthcare
hace 5 días
Healthcare Customer Support Opportunity
\rDavid Kennedy Recruitment is working with a cutting-edge technology BPO business seeking a Swedish-speaking Customer Service Representative to join an innovative project within the healthcare industry.
\rKey Responsibilities:
\r- Assist healthcare customers via multiple channels (incoming calls, emails, and chat) as assigned\r
- Identify customer issues, handle complaints, provide solutions, and guide customers within time limits\r
- Use provided guides and protocols during training to ensure excellent customer support\r
- Document each action taken in a CRM system in detail
Requirements:
\r- Native/Fluent in Swedish and fluent in English (at least B2 level), with strong proficiency in written and spoken communication\r
- Demonstrate organizational, listening, and communication skills\r
- Be detail-oriented, receptive, and adaptable to diverse customer needs\r
- Prior experience with customer service and/or Salesforce is beneficial\r
- Thrive in a fast-paced environment managing multiple tasks efficiently\r
- Strong working knowledge of external systems, PC-based internet, and software applications
Offer:
\r- Indefinite contract\r
- Working schedule: Monday to Friday, 8 AM - 4:30 PM\r
- Life insurance, health insurance\r
- Dynamic and creative team with a positive atmosphere\r
- Relocation support\r
- Great office location in Barcelona with transportation vouchers
The estimated salary for this position is around €35,000 per annum, depending on the candidate's qualifications and experience. David Kennedy Recruitment offers a supportive environment that fosters career growth and development.
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