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Customer Lifecycle Professional

hace 1 mes


Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

About the Role

We are seeking a highly skilled Flemish-speaking Customer Lifecycle Manager to join our Málaga office. This is an exciting opportunity for someone who enjoys building impactful customer relationships, driving cloud-based solutions, and thriving in a sunny environment.

Key Responsibilities

  • First Impressions: Serve as the first point of contact for new clients, creating a strong start to a long-lasting partnership.
  • Sales Journey: Manage the full customer lifecycle, guiding clients from lead generation to purchase, tackling challenges, and negotiating solutions.
  • Qualify Connect: Engage small to medium-sized businesses to identify their specific needs and how Microsoft cloud solutions can support their growth.
  • Maximize Cloud Solutions: Collaborate closely with Solution Specialists to identify opportunities for up-selling and cross-selling leading Microsoft products.
  • Showcase Value: Demonstrate how our clients can leverage cloud technologies to meet their goals, and illustrate the potential of Microsoft's ecosystem in supporting future growth.
  • Exceed Targets: Work with a strong focus on achieving monthly targets by driving pipeline, sales, and customer satisfaction.
  • Customer Engagement: Use social, digital, chat, video, and phone tools to effectively reach clients and build strong connections.
  • Voice of the Customer: Act as a feedback champion, gathering insights from customers and sharing them with the team to continuously enhance services.

Requirements

To be successful in this role, you will need:

  • Fluency in Flemish and English (C2 level)
  • Sales Experience: 2-3+ years of proven sales experience, including a minimum of 1 year in IT sales or account management.
  • Communication Skills: Strong interpersonal and communication abilities, confident in engaging clients through multiple channels.
  • Tech Proficiency: Experience with Microsoft products (Azure, Office 365, Dynamics 365) and CRM systems (Dynamics 365, Salesforce) is ideal.
  • Self-Motivated: A proactive approach with a performance-driven mindset and a passion for cloud technology.

Benefits

You will enjoy a competitive salary package tailored to your experience and performance, a Monday to Friday schedule, 39 hours per week, and access to paid training, career development programs, and an international mobility pathway.

Estimated Salary: €55,000 - €70,000 per annum