Customer Experience Representative
hace 7 días
We're looking for a highly skilled Customer Experience Representative to join our team in Athens, Greece. In this role, you'll be responsible for delivering exceptional customer experiences through voice, chat, or email interactions.
Key Responsibilities:
- Answer incoming communications from customers and conduct research to resolve their issues
- Provide accurate and timely responses to customer inquiries
- Work collaboratively with the team to ensure seamless customer experience
About TTEC:
TTEC is a leading provider of customer experience solutions, helping companies build engaged, pleased, and profitable customer experiences. We're committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
Requirements:
- Fluent in Italian and English
- 6 months or more of customer services experience
- High school diploma or equivalent
- Recognize, apply, and explain product or service knowledge
- Computer savvy
- Resident of or ability to immediately relocate to Athens, Greece, and gain work authorization expediently
What We Offer:
- A competitive estimated salary of €35,000 per year (based on location and industry standards)
- Excellent premises during training and when you come to the site for employee engagement activities
- Relocation assistance
- Opportunities for career growth and professional development
- A dynamic, family-friendly atmosphere
About the Role:
In this role, you'll have the opportunity to make a real difference in the lives of our customers. You'll be trained to be a subject matter expert in your field, so you can provide the highest level of service possible. We trust you already have the necessary ingredients - a caring and supportive nature that will shine through as you help customers.
TTEC is an Equal Opportunity Employer:
We strive to reflect the communities we serve by not only delivering amazing service and technology but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
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