Technical Support Agent for French Market with English

hace 3 semanas


Barcelona, Barcelona, España Cpm International A tiempo completo

Who are we?

CPM International is a global company with a presence in over 30 countries. We provide multilingual support in various languages tailored to the needs of our diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.

We celebrate diversity and welcome everyone. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work. We have a vibrant and innovative culture that values collaboration and teamwork.

About the role

As a Technical Support Agent, you will be responsible for handling technical queries over email and chat, striving for first-contact resolution. You will need to understand and respond to client requests, analyse their situation to reply quickly and efficiently, and identify technical incidents to provide an appropriate solution.

Requirements

We are looking for someone with a fluent level of French (spoken and written) and a high level of English. You will need to be well organised with excellent interpersonal skills, able to empathise with customers, analyse their problems, and offer individual solutions.

You will also need to be able to work within a dynamic, motivated, and multicultural team, with an easy-going attitude and adaptability to new environments. Ability to follow procedures and meet deadlines is essential.

What we offer

Full-time position with 39 hours/week, Monday to Friday from 9:00am to 6:00pm. Salary: €21,000.



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