Customer Support Specialist for French Market with English
hace 4 días
We are seeking a highly skilled Customer Support Specialist to join our team in the French market with English language proficiency. As a Technical Support Agent, you will be responsible for handling technical queries over email and chat, striving for first-contact resolution. Our ideal candidate is passionate about customer support, proactive in problem-solving, and has a strong teamwork ethic.
Key Responsibilities
* Understand and respond to client requests in a timely and efficient manner
* Analyze client situations to provide quick and effective solutions
* Identify technical incidents, apprehend them, and provide suitable solutions
* Organize product returns and follow up on exchanges and repairs
Requirements
* Fluent level of French (spoken and written)
* High level of English
* Excellent interpersonal skills and ability to work in a team
* Ability to put yourself in customers' shoes and offer individual solutions
What We Offer
* Competitive salary: €21,000
* Full-time position (39 hours/week)
* Monday to Friday, 9:00am to 6:00pm
Join Our Team
At CPM International, we celebrate diversity and welcome everyone. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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