Customer Support Specialist for the French Market with English
hace 7 días
About the Role
We are seeking a highly skilled and multilingual Customer Support Specialist to join our team in Barcelona. As a Technical Support Agent, you will be responsible for handling technical queries from clients via email and chat, with a focus on first-contact resolution.
Key Responsibilities
- Respond to client requests in a timely and efficient manner
- Analyze client situations to provide quick and effective solutions
- Identify technical incidents and provide appropriate solutions
- Offer positive and adequate solutions to clients
- Organize product returns and follow up on exchanges and repairs
Requirements
To be successful in this role, you will need to have a fluent level of French (spoken and written) and a high level of English. You should also be well-organized, have excellent interpersonal skills, and be able to put yourself in our customers' shoes to analyze their problems and offer individual solutions.
What We Offer
- A competitive salary of €21,000.00 gross per year
- A performance bonus up to €150 gross per month
- End of contract bonus
- 2 accrued days per month / 24 calendar days per year
- Paid bank holidays + 1 extra day in lieu
- Hybrid working arrangement with 3 to 4 days per week at the office
- 4 weeks of training based in the office
About CPM International
CPM International is a global company with a presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
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Barcelona, Barcelona, España CPM International A tiempo completoAbout the RoleWe are seeking a highly skilled and multilingual Customer Support Specialist to join our team in Barcelona. As a key member of our global support team, you will be responsible for providing exceptional customer service to our clients in the French market, with a focus on technical support and issue resolution.Key ResponsibilitiesRespond to...
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Barcelona, Barcelona, España CPM International A tiempo completo{"h1": "Customer Support Role for French Market", "p": "CPM International is seeking a highly skilled Customer Support Specialist to join our team in Barcelona. As a Technical Support Agent, you will be responsible for handling customer inquiries and providing solutions to technical issues related to Netatmo products. Your fluency in French and English will...
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Barcelona, Barcelona, España CPM A tiempo completoAbout the RoleWe are seeking a highly skilled and multilingual Customer Support Specialist to join our team in Barcelona. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients in the French market, with a strong focus on English language skills.Key ResponsibilitiesRespond to client inquiries...
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Barcelona, Barcelona, España CPM A tiempo completoAbout the RoleWe are seeking a highly skilled and multilingual Customer Support Specialist to join our team in Barcelona. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients in the French market, with a strong focus on English language skills.Key ResponsibilitiesRespond to client inquiries...
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Barcelona, Barcelona, España CPM A tiempo completoAbout UsCPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.Our ClientNetatmo develops innovative, intuitive, and beautifully designed connected...
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Barcelona, Barcelona, España CPM International A tiempo completoAbout the RoleWe are seeking a highly skilled and multilingual Customer Support Specialist to join our team in Barcelona. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients in the French market.Key ResponsibilitiesRespond to client inquiries via email and chat in a timely and efficient...
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Barcelona, Barcelona, España CPM International A tiempo completoAbout the RoleWe are seeking a highly skilled and multilingual Customer Support Specialist to join our team in Barcelona. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients in the French market.Key ResponsibilitiesRespond to client inquiries via email and chat in a timely and efficient...
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