Customer Support Specialist for the French Market with English

hace 7 días


Barcelona, Barcelona, España CPM A tiempo completo

About the Role

We are seeking a highly skilled and multilingual Customer Support Specialist to join our team in Barcelona. As a Technical Support Agent, you will be responsible for handling technical queries from clients via email and chat, with a focus on first-contact resolution.

Key Responsibilities

  • Respond to client requests in a timely and efficient manner
  • Analyze client situations to provide quick and effective solutions
  • Identify technical incidents and provide appropriate solutions
  • Offer positive and adequate solutions to clients
  • Organize product returns and follow up on exchanges and repairs

Requirements

To be successful in this role, you will need to have a fluent level of French (spoken and written) and a high level of English. You should also be well-organized, have excellent interpersonal skills, and be able to put yourself in our customers' shoes to analyze their problems and offer individual solutions.

What We Offer

  • A competitive salary of €21,000.00 gross per year
  • A performance bonus up to €150 gross per month
  • End of contract bonus
  • 2 accrued days per month / 24 calendar days per year
  • Paid bank holidays + 1 extra day in lieu
  • Hybrid working arrangement with 3 to 4 days per week at the office
  • 4 weeks of training based in the office

About CPM International

CPM International is a global company with a presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.



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