Customer Support Specialist for the French Market with English
hace 1 mes
We are CPM International, a global company with a presence in over 30 countries. Our multilingual support team provides tailored solutions for diverse markets, focusing on customer service, sales, and technical support.
Our client, Netatmo, develops innovative connected consumer electronics that provide a seamless experience for users. As a Technical Support Agent, you will:
- Handle tech queries over email and chat, striving for first-contact resolution.
- Understand and respond to client requests (by email and chat).
- Analyze the client's situation to reply to them quickly and efficiently.
- Identify technical incidents, apprehend them, and provide an appropriate solution.
- Offer adequate solutions with a positive approach.
- Organize product returns and follow up on exchanges and repairs.
Requirements:
- A fluent level of French (spoken and written).
- A high level of English.
- Excellent interpersonal skills.
- Ability to put yourself in our customers' shoes and offer individual solutions.
- Knowledge of how to work within a team and be easy-going.
- Ability to adjust quickly to new environments and follow procedures and deal with deadlines.
Benefits:
- Temporary Full-time contract (39 hours/week).
- Salary: €21,000.
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Barcelona, Barcelona, España CPM A tiempo completoAbout the RoleCPM International is seeking a Customer Support Specialist to join our team in the French market. The ideal candidate will have a fluent level of French and a high level of English. They will be responsible for handling customer queries via email and chat, analyzing issues, and providing solutions.Key ResponsibilitiesRespond to customer...
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