Customer Support Specialist for the French Market

hace 1 mes


Barcelona, Barcelona, España CPM International A tiempo completo
About the Role

We are seeking a highly skilled and motivated Customer Support Specialist to join our team in Barcelona. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients in the French market.

Key Responsibilities
  • Respond to client inquiries via email and chat in a timely and efficient manner
  • Analyze client situations to provide accurate and effective solutions
  • Identify technical issues and provide solutions to clients
  • Organize product returns and exchanges
Requirements
  • Fluent French language skills (spoken and written)
  • High level of English language skills
  • Excellent organizational and interpersonal skills
  • Ability to put yourself in the client's shoes and provide individualized solutions
  • Ability to work in a dynamic and multicultural team environment
What We Offer
  • Competitive salary: €21,000.00 gross per year
  • Performance bonus up to €150 gross per month
  • 2 accrued days per month / 24 calendar days per year
  • Paid bank holidays + 1 extra day in lieu
  • Hybrid work arrangement: 3 to 4 days per week at the office
  • 4 weeks of training based in the office

We are committed to providing a supportive and inclusive work environment that fosters growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.



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