Customer Support Specialist for the French Market
hace 1 mes
We are seeking a highly skilled and motivated Customer Support Specialist to join our team in Barcelona. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients in the French market.
Key Responsibilities- Respond to client inquiries via email and chat in a timely and efficient manner
- Analyze client situations to provide accurate and effective solutions
- Identify technical issues and provide solutions to clients
- Organize product returns and exchanges
- Fluent French language skills (spoken and written)
- High level of English language skills
- Excellent organizational and interpersonal skills
- Ability to put yourself in the client's shoes and provide individualized solutions
- Ability to work in a dynamic and multicultural team environment
- Competitive salary: €21,000.00 gross per year
- Performance bonus up to €150 gross per month
- 2 accrued days per month / 24 calendar days per year
- Paid bank holidays + 1 extra day in lieu
- Hybrid work arrangement: 3 to 4 days per week at the office
- 4 weeks of training based in the office
We are committed to providing a supportive and inclusive work environment that fosters growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.
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