Customer Support Specialist for French Market

hace 2 semanas


Barcelona, Barcelona, España Cpm International A tiempo completo
About the Role

We are seeking a highly skilled and motivated Customer Support Specialist to join our team in Barcelona. As a key member of our customer support team, you will be responsible for providing exceptional support to our French-speaking customers.

Key Responsibilities
  • Respond to customer inquiries via email and chat
  • Analyze customer situations to provide quick and efficient solutions
  • Identify technical incidents and provide appropriate solutions
  • Organize product returns and follow up on exchanges and repairs
Requirements
  • Fluent level of French (spoken and written)
  • High level of English
  • Excellent interpersonal skills
  • Ability to work in a team environment
What We Offer
  • Competitive salary: €21,000.00 gross per year
  • Performance bonus up to €150 gross per month
  • End of contract bonus
  • 2 accrued days per month / 24 calendar days per year paid holidays
  • Hybrid work arrangement: 3 to 4 days per week at the office
  • 4 weeks of training based in the office
Benefits
  • Best-in-class people engagement activities and programs
  • Ongoing training and development
  • Employee Assistance Program
  • Employee Benefits Club
  • Option to sign-up for discounted private health insurance


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