French Customer Support Specialist

hace 1 mes

Barcelona, Barcelona, España Teleperformance Spain A tiempo completo
Customer Support Specialist - French

We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Teleperformance Spain. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients in French, ensuring that their needs are met and exceeded.

Key Responsibilities:
  • Verification Operations: Process license, insurance, and business registrations submissions to confirm alignment with the services quality guidelines for new reviews and recertifications.
  • Reactive Support: Provide reactive phone and/or email support for live advertisers.
  • Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language-specific support is required; process Google Guarantee claims per qualification guidelines.
  • Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance.
  • Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations.
Requirements:
  • French C2 level.
  • Ability to speak and write English fluently.
  • Experience in a fast-paced, scaled operations environment.
  • Experience working in a call center environment.
  • Experience working in a customer-facing role.
  • Extremely high attention to detail and strong organizational skills.
  • Structured communicator, both written and spoken.
  • Ability to produce high-quality work under strict deadlines.
  • Proficient in Google Docs and Sheets and/or Microsoft Word and Excel.
  • Ability to work independently and complete day-to-day tasks with minimal supervision.
What We Offer:
  • Full-time position (39 hours/week)

We are committed to providing a great work environment and opportunities for growth and development. If you are passionate about delivering exceptional customer service and have the skills and experience required for this role, we encourage you to apply.

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