French Customer Support Specialist

hace 2 días

Barcelona, Barcelona, España Teleperformance Spain A tiempo completo
Customer Support Specialist - French Language

Teleperformance Spain is seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Responsibilities:
  • Verification Operations: Process license, insurance, and business registrations submissions to confirm alignment with the services quality guidelines for new reviews and recertifications.
  • Reactive Support: Provide reactive phone and/or email support for live advertisers.
  • Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language-specific support is required; process Google Guarantee claims per qualification guidelines.
  • Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance.
  • Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations.
Requirements:
  • French C2 level.
  • Ability to speak and write English fluently.
  • Experience in a fast-paced, scaled operations environment.
  • Experience working in a call center environment.
  • Experience working in a customer-facing role.
  • Extremely high attention to detail and strong organizational skills.
  • Structured communicator, both written and spoken.
  • Ability to produce high-quality work under strict deadlines.
  • Proficient in Google Docs and Sheets and/or Microsoft Word and Excel.
  • Ability to work independently and complete day-to-day tasks with minimal supervision.
Offer:
  • Full-time position (39 hours/week)

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