French Customer Support Specialist

hace 1 mes

Barcelona, Barcelona, España Teleperformance Spain A tiempo completo
Job Title: French Customer Support Specialist

We are seeking a highly skilled French Customer Support Specialist to join our team at Teleperformance Spain. As a key member of our customer experience management team, you will be responsible for providing exceptional support to our clients in French.

Responsibilities:
  • Verification Operations: Process license, insurance, and business registrations submissions to confirm alignment with the services quality guidelines for new reviews and recertifications.
  • Reactive Support: Provide reactive phone and/or email support for live advertisers.
  • Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language specific support is required; process Google Guarantee claims per qualification guidelines.
  • Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance.
  • Provider Support and Retention: Collaborate with providers to improve leads results and at-risk provider churn reporting to evaluate and support retention operations.
Requirements:
  • French C2 level
  • Ability to speak and write English fluently
  • Experience in fast-paced, scaled operations environments
  • Experience working in a call center environment
  • Experience working in a customer-facing role
  • Extremely high attention to detail and strong organizational skills
  • Structured communicator, both written and spoken
  • Ability to produce high-quality work under strict deadlines
  • Proficient in Google Docs and Sheets and/or Microsoft Word and Excel
  • Ability to work independently and complete day-to-day tasks with minimal supervision
Benefits:
  • Full-time position (39 hours/week)
  • Salary 19,200€ gross/year + up to 1,000€ gross/year in bonuses
  • This is a Hybrid working model in Barcelona
Referral Program:

Bring a Friend and get a Referral fee (up to 2,000€ depending on the language/project). Intense specific training on Local Services Ads and sales training. A permanent presence of coaches who will facilitate your personal and professional development. Established career path to grow within the project. Continuous training and certifications. Bi-weekly, monthly, or quarterly contests. Employment with the world's largest provider of contact center services. Excellent work environment, great colleagues, social arrangements, and personal development. Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team. Office location surrounded by the sea (World Trade Center, Barcelona, Spain).

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