French Customer Support Specialist

hace 4 semanas

Barcelona, Barcelona, España Teleperformance A tiempo completo
Job Title: French Customer Support Specialist

We are seeking a highly skilled French Customer Support Specialist to join our team at Teleperformance Spain. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients in a fast-paced, dynamic environment.

Responsibilities:
  • Verification Operations: Process license, insurance, and business registrations submissions to confirm alignment with our quality guidelines.
  • Reactive Support: Provide phone and/or email support for live advertisers.
  • Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language-specific support is required; process Google Guarantee claims per qualification guidelines.
  • Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance.
  • Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations.
Requirements:
  • French C2 level ability to speak and write English fluently.
  • Experience in a fast-paced, scaled operations environment.
  • Experience working in a call center environment.
  • Experience working in a customer-facing role.
  • Extremely high attention to detail and strong organizational skills.
  • Structured communicator, both written and spoken.
  • Ability to produce high-quality work under strict deadlines.
  • Proficient in Google Docs and Sheets and/or Microsoft Word and Excel.
  • Ability to work independently and complete day-to-day tasks with minimal supervision.
Benefits:
  • Full-time position (39 hours/week)
  • Salary 19,200€ gross/year + up to 1,000€ gross/year in bonus
  • Hybrid working model in Barcelona
  • Referral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language/project)
  • Intense specific training on Local Services Ads and sales training
  • A permanent presence of coaches who will facilitate your personal and professional development
  • Established career path to grow within the project
  • Continuous training and certifications
  • Bi-weekly, monthly or quarterly contests
  • Employment with the world's largest provider of contact center services
  • Excellent work environment, great colleagues, social arrangements and personal development
  • Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
  • Office location surrounded by the sea (Barcelona, Spain)

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