French Customer Support Specialist

hace 2 semanas

Barcelona, Barcelona, España Teleperformance A tiempo completo
Customer Support Specialist - French

We are seeking a highly skilled and motivated Customer Support Specialist to join our team in Barcelona. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Verification Operations: Process license, insurance, and business registrations submissions to confirm alignment with our quality guidelines.
  • Reactive Support: Provide phone and/or email support for live advertisers.
  • Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language-specific support is required.
  • Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance.
  • Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations.
  • Properly prepare and set expectations with businesses about the onboarding and go-live process.
  • Develop a deep understanding of our onboarding requirements/processes for our product across different regions.
  • Work closely with businesses to collect and submit information required to complete our onboarding process.
  • Accurately advise and support businesses on each verification requirement as they work to complete the onboarding process.
  • Support ad-hoc operations work as needed.

Requirements:

  • French C2 level
  • Ability to speak and write English fluently.
  • Experience in a fast-paced, scaled operations environment.
  • Experience working in a call center environment.
  • Experience working in a customer-facing role.
  • Extremely high attention to detail and strong organizational skills.
  • Structured communicator, both written and spoken.
  • Ability to produce high-quality work under strict deadlines.
  • Proficient in Google Docs and Sheets and/or Microsoft Word and Excel.
  • Ability to work independently and complete day-to-day tasks with minimal supervision.

Benefits:

  • Full-time position (39 hours/week)
  • Salary 19,200€ gross/year + up to 1,000€ gross/year in bonus.
  • Hybrid working model in Barcelona.
  • Referral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language/project).
  • Intense specific training on Local Services Ads and sales training.
  • A permanent presence of coaches who will facilitate your personal and professional development.
  • Established career path to grow within the project.
  • Continuous training and certifications.
  • Bi-weekly, monthly or quarterly contests.
  • Employment with the world's largest provider of contact center services.
  • Excellent work environment, great colleagues, social arrangements and personal development.
  • Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.

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