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French Customer Support Specialist
hace 2 meses
KultureTalent - Global Talent is seeking a highly skilled and multilingual Customer Support Specialist to join our team in Barcelona. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients in French.
Key Responsibilities:
- Provide timely and effective support to customers via phone, chat, and email
- Track and resolve customer cases in a efficient and timely manner
- Maintain high customer satisfaction levels, representing our brand
- Assist customers with troubleshooting and technical issues related to mobile devices
- Set up repairs for hardware-related issues and escalate unresolved cases to 2nd level support
Requirements:
- Fluency in French (minimum C1) and advanced English knowledge
- Familiarity with iOS and/or MacOS, or comparable technology is a plus
- Excellent communication and problem-solving skills
- Prior customer support experience is an advantage
- Strong understanding of online community dynamics and digital content trends
What We Offer:
- Full-time position with 40 hours/week + 2 days off
- Monthly salary and bonuses
- Benefits, including Spanish lessons and health insurance
- Abroad relocation package
