French Customer Support Specialist

hace 3 semanas

Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

Customer Support Specialist - French

Teleperformance Spain is looking for a highly skilled professional to join our team as a Customer Support Specialist - French. In this role, you will be responsible for providing top-notch customer service to our clients in French, ensuring that their needs are met and exceeded.

Responsibilities:

  • Verification Operations: Process license, insurance, and business registrations submissions to confirm alignment with the services quality guidelines for new reviews and recertifications.
  • Reactive Support: Provide reactive phone and/or email support for live advertisers.
  • Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language specific support is required; process Google Guarantee claims per qualification guidelines.
  • Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance.
  • Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations.
  • Properly prepare and set expectations with businesses about the onboarding and go-live process.
  • Develop a deep understanding of the onboarding requirements/processes for our product across different regions.
  • Work closely with businesses to collect and submit information required to complete our onboarding process.
  • Accurately advise and support businesses on each verification requirement as they work to complete the onboarding process.
  • Support ad-hoc operations work as needed.

Requirements:
  • French C2 level.
  • Ability to speak and write English fluently.
  • Experience in a fast-paced, scaled operations environment.
  • Experience working in a call center environment.
  • Experience working in a customer-facing role.
  • Extremely high attention to detail and strong organizational skills.
  • Structured communicator, both written and spoken.
  • Ability to produce high-quality work under strict deadlines.
  • Proficient in Google Docs and Sheets and/or Microsoft Word and Excel.
  • Ability to work independently and complete day-to-day tasks with minimal supervision.

About Teleperformance Spain:
Teleperformance Spain is a leading provider of customer experience management and contact center business process outsourcing. We employ around 4,700 people in 10 sites across Spain, certified with Great Place to Work and Top Employer. We are committed to making our employees proud to belong to Teleperformance through job satisfaction and a great work environment.

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