Customer Support Specialist
hace 2 meses
We are seeking a highly skilled Customer Support Specialist to join our team in Barcelona, Spain. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Verification Operations: Process license, insurance, and business registrations submissions to confirm alignment with our quality guidelines.
- Reactive Support: Provide phone and/or email support for live advertisers.
- Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language-specific support is required.
- Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance.
- Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations.
- Properly prepare and set expectations with businesses about the onboarding and go-live process.
- Develop a deep understanding of our onboarding requirements/processes for our product across different regions.
- Work closely with businesses to collect and submit information required to complete our onboarding process.
- Accurately advise and support businesses on each verification requirement as they work to complete the onboarding process.
- Support ad-hoc operations work as needed.
Requirements:
- French C2 level
- Ability to speak and write English fluently.
- Experience in a fast-paced, scaled operations environment.
- Experience working in a call center environment.
- Experience working in a customer-facing role.
- Extremely high attention to detail and strong organizational skills.
- Structured communicator, both written and spoken.
- Ability to produce high-quality work under strict deadlines.
- Proficient in Google Docs and Sheets and/or Microsoft Word and Excel.
- Ability to work independently and complete day-to-day tasks with minimal supervision.
Benefits:
- Full-time position (39 hours/week)
- Salary 19,200€ gross/year + up to 1,000€ gross/year in bonus.
- Hybrid working model in Barcelona.
- Referral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language/project).
- Intense specific training on Local Services Ads and sales training.
- A permanent presence of coaches who will facilitate your personal and professional development.
- Established career path to grow within the project.
- Continuous training and certifications.
- Bi-weekly, monthly or quarterly contests.
- Employment with the world's largest provider of contact center services.
- Excellent work environment, great colleagues, social arrangements and personal development.
- Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.
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