French Customer Support Specialist

hace 3 días

Barcelona, Barcelona, España KultureTalent - Global Talent A tiempo completo
Customer Support Specialist - French

KultureTalent - Global Talent is seeking a highly skilled and multilingual Customer Support Specialist to join our team in Barcelona. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients in French.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, chat, and email
  • Track and resolve customer cases in a efficient and timely manner
  • Maintain high customer satisfaction levels, representing our brand
  • Assist customers with troubleshooting and technical issues related to mobile devices
  • Set up repairs for hardware-related issues and escalate unresolved cases to 2nd level support

Requirements:

  • Fluency in French (minimum C1) and advanced English knowledge
  • Familiarity with iOS and/or MacOS, or comparable technology is a plus
  • Excellent communication and problem-solving skills
  • Prior customer support experience is an advantage
  • Strong understanding of online community dynamics and digital content trends

What We Offer:

  • Full-time position with 40 hours/week + 2 days off
  • Monthly salary and bonuses
  • Benefits, including Spanish lessons and health insurance
  • Abroad relocation package

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