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French Customer Support Specialist
hace 2 meses
Job Title: French Customer Support Specialist
About the Role:
We are seeking a highly skilled French Customer Support Specialist to join our team at Teleperformance Spain. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients in a fast-paced, dynamic environment.
Key Responsibilities:
- Verification Operations: Process license, insurance, and business registrations submissions to confirm alignment with the services quality guidelines for new reviews and recertifications.
- Reactive Support: Provide reactive phone and/or email support for live advertisers.
- Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language specific support is required; process Google Guarantee claims per qualification guidelines.
- Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance.
- Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations.
- Properly prepare and set expectations with businesses about the onboarding and go-live process.
- Develop a deep understanding of the onboarding requirements/processes for our product across different regions.
- Work closely with businesses to collect and submit information required to complete our onboarding process.
- Accurately advise and support businesses on each verification requirement as they work to complete the onboarding process.
- Support ad-hoc operations work as needed.
Requirements:
- French C2 level
- Ability to speak and write English fluently
- Experience in a fast-paced, scaled operations environments
- Experience working in a call center environment
- Experience working in a customer-facing role
- Extremely high attention to detail and strong organizational skills
- Structured communicator, both written and spoken
- Ability to produce high-quality work under strict deadlines
- Proficient in Google Docs and Sheets and/or Microsoft Word and Excel
- Ability to work independently and complete day-to-day tasks with minimal supervision
Offer:
Full-time position (39 hours/week)
Salary 19
