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Customer Support Specialist for French Market

hace 2 meses

Barcelona, Barcelona, España CPM International A tiempo completo
{"h1": "Customer Support Role for French Market", "p": "CPM International is seeking a highly skilled Customer Support Specialist to join our team in Barcelona. As a Technical Support Agent, you will be responsible for handling customer inquiries and providing solutions to technical issues related to Netatmo products. Your fluency in French and English will enable you to communicate effectively with our clients and provide top-notch support.

Key Responsibilities:

* Respond to customer inquiries via email and chat
* Analyze customer situations to provide efficient and effective solutions
* Identify technical incidents and provide appropriate solutions
* Organize product returns and follow up on exchanges and repairs

Requirements:

* Fluent level of French (spoken and written)
* High level of English
* Excellent interpersonal skills
* Ability to put yourself in our customers' shoes and offer individual solutions
* Ability to work within a team and adjust quickly to new environments

Benefits:

* Competitive salary: €21,000.00 gross per year
* Performance Bonus up to €150 gross per month + End of Contract Bonus
* 2 accrued days per month / 24 calendar days per year
* Paid bank holidays + 1 extra day in lieu
* Hybrid work arrangement: 3 to 4 days per week at the office
* 4 weeks of training based in the office

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Apply now and take the first step towards a rewarding career with CPM International"}