Netatmo Technical Support Specialist
hace 3 semanas
At CPM International, we are seeking a skilled Technical Support agent to join our dynamic team. As a Technical Support agent, you will be responsible for handling tech queries over email and chat, striving for first-contact resolution. Our team is passionate about delivering high-quality customer service, and we are looking for someone who shares our commitment to excellence.
Key Responsibilities:
• Understand and respond to client's requests in a timely and efficient manner
• Analyse client situations to provide quick and effective solutions
• Identify technical incidents, apprehend them, and provide appropriate solutions
• Offer adequate solutions with a positive approach
Requirements:
• Fluency in French (spoken and written) and a high level of English
• Excellent organisational and interpersonal skills
• Ability to put yourself in our customers' shoes and offer individual solutions
• Experience working within a team and adapting to new environments
What We Offer:
• A dynamic and multicultural work environment
• Opportunities for growth and development
• Competitive salary: €21,000
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