Technical Support Specialist for Multilingual Markets

hace 4 semanas


Barcelona, Barcelona, España Cpm International A tiempo completo

Role Overview

At CPM International, we are seeking a skilled Technical Support Specialist to join our dynamic and multicultural team. As a Technical Support Agent for the Italian Market, you will provide multilingual support to clients worldwide, focusing on customer service, sales, and technical support solutions.

Key Responsibilities

• Respond to client requests via email and chat, striving for first-contact resolution
• Analyze client situations to provide quick and efficient responses
• Identify technical incidents, understand them, and provide suitable solutions
• Offer adequate solutions with a positive approach
• Organize product returns and follow up on exchanges and repairs

Requirements

• Fluent Italian (spoken and written) and a high level of English
• Excellent interpersonal skills and ability to work in a team
• Ability to put yourself in customers' shoes and offer individual solutions
• Familiarity with the Netatmo product range and ability to work within a team

What We Offer

• Temporary contract with the possibility of extension
• Full-time position (39 hours/week) with a salary of €19,500 gross per year
• Performance bonus up to €150 gross per month based on KPIs
• 2 accrued days per month and 24 calendar holidays per year
• Paid bank holidays and 1 extra day in lieu
• Hybrid work arrangement with 3-4 days per week at the office
• Training and development opportunities in a high-growth environment
• Employee Assistance Program and Employee Benefits Club



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