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Netatmo Technical Support Specialist

hace 1 mes


Barcelona, Barcelona, España Cpm International A tiempo completo

Job Title: Netatmo Technical Support Specialist

About the Role:

We are seeking a highly skilled and multilingual Technical Support Specialist to join our team at CPM International. As a Technical Support Specialist, you will be responsible for handling technical queries from clients via email and chat, with a focus on providing first-contact resolution.

Key Responsibilities:

Understand and respond to client requests in a timely and efficient manner
- Analyze client situations to provide quick and effective solutions
- Identify technical incidents, apprehend them, and provide appropriate solutions
- Offer adequate solutions with a positive approach

Requirements:

Fluency in French (spoken and written) and a high level of English
- Excellent organizational and interpersonal skills
- Ability to put yourself in customers' shoes and offer individual solutions

What We Offer:

Temporary full-time contract with 39 hours/week
- Competitive salary of €21,000.00 gross per year
- Performance bonus up to €150 gross per month
- End of contract bonus
- 2 accrued days per month / 24 calendar days per year paid holidays
- Paid bank holidays + 1 extra day in lieu
- Hybrid work arrangement with 3 to 4 days per week at the office
- 4 weeks of training based in the office
- Office location: Barcelona (La Sagrera)

Benefits:

Best-in-class people engagement activities and programs
- Ongoing training and development
- Employee Assistance Program - Free, confidential, and impartial guidance and support
- Employee Benefits Club - a wide range of exclusive perks and rewards
- Option to sign-up for Discounted Private Health Insurance