Customer Support Specialist for French Market with English Language Skills

hace 4 semanas


Barcelona, Barcelona, España Cpm International A tiempo completo
Technical Support Agent Role

At CPM International, we're seeking a skilled Technical Support Agent to join our team. As a key member of our customer support team, you'll play a vital role in delivering exceptional service to our clients worldwide.

Key Responsibilities:
  • Handle technical queries via email and chat, striving for first-contact resolution.
  • Understand and respond to client requests, analyzing their situation to provide quick and efficient solutions.
  • Identify technical incidents, apprehend them, and provide an appropriate solution.
  • Offer adequate solutions with a positive approach.
  • Organize product returns and follow up on exchanges and repairs.


Requirements:
  • A fluent level of French (spoken and written).
  • A high level of English.
  • Excellent interpersonal skills and the ability to work well in a team.
  • Strong problem-solving skills and the ability to adapt quickly to new environments.


Benefits

As a Technical Support Agent at CPM International, you'll enjoy a competitive salary and a range of benefits, including a dynamic and inclusive work environment. If you're passionate about delivering exceptional customer service and have the skills and experience to succeed in this role, we encourage you to apply.

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