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Customer Success Director
hace 2 meses
At Empresa Reconocida, we're seeking a seasoned professional to lead our Customer Success teams in EMEA and US. As a Customer Success Director, you'll be responsible for driving customer satisfaction and retention through strategic planning, process optimization, and team leadership.
Key Responsibilities:- Develop and implement client lifecycle strategies to ensure customer satisfaction and retention.
- Standardize success plans and processes to improve customer experience.
- Lead cross-functional teams to drive customer success and retention.
- Collaborate with Sales, Marketing, and Product teams to align customer success initiatives.
- Monitor and analyze customer feedback to identify areas for improvement.
- Proven experience in customer success, account management, or a related field.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze complex data and develop strategic plans.
- Experience with customer success tools and technologies.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- A chance to work with a leading company in the hospitality and retail industries.
