Senior Account Manager

hace 4 semanas


Barcelona, Barcelona, España SoftwareONE USA A tiempo completo
Job Description

Are you passionate about sales and customer satisfaction? Do you have a strong understanding of technology and a desire to work in a dynamic environment? We are seeking a Senior Account Manager (Digital Sales) to join our team in the DACH region.

Key Responsibilities:
  • BUILDING RELATIONSHIPS: Establish and maintain strong, trusting relationships with customers, understanding their needs and goals.
  • SERVICE MANAGEMENT: Serve as the primary point of contact for digital service requests, working closely with internal teams to meet customer needs.
  • STRATEGIC WORK: Develop tailored strategies to ensure contract renewals and identify growth opportunities.
  • CONFLICT RESOLUTION: Collaborate with cross-functional teams to address potential issues after sales.
  • CUSTOMER UNDERSTANDING: Gain a comprehensive understanding of the business landscape of our customers and identify growth potential.
  • DATA-DRIVEN SALES: Utilize data knowledge and market information to drive sales strategies, identify upselling opportunities, and execute targeted sales campaigns.
  • PERFORMANCE ANALYSIS: Monitor and analyze performance metrics to contribute to the improvement of account manager processes and sales strategies.
  • CUSTOMER SUPPORT: Represent customer interests within SoftwareOne and promote their success to obtain referrals and recommendations.
Requirements:
  • PASSION FOR SALES: Passion for sales and commitment to excellent customer satisfaction.
  • COMMUNICATION AND NEGOTIATION SKILLS: Ability to communicate clearly, take initiative, and effectively persuade.
  • TECHNOLOGY UNDERSTANDING: Strong understanding of technology and experience in selling technology products and services.
  • TEAMWORK: Willingness to learn and work collaboratively with a dynamic team.
  • CONTINUOUS LEARNING: Willingness to develop new skills and grow in the role.
  • EDUCATION: Bachelor's degree in a business-related field or a related field is an advantage.
  • LANGUAGE SKILLS: Excellent written and spoken skills in German and English.
What We Offer:
  • FLEXIBLE WORK MODEL: Flexible time allocation, hybrid model with reduced working hours on Fridays and in the summer.
  • TRAINING AND DEVELOPMENT: Access to high-quality training programs and certification opportunities.
  • DYNAMIC WORK ENVIRONMENT: A supportive atmosphere that allows you to grow and develop.
  • CAREER GROWTH: Opportunities for personal and professional development.
  • COMPETITIVE COMPENSATION: Attractive salary and performance package.

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