Customer Relationship Development Specialist

hace 7 días


Barcelona, Barcelona, España EcoVadis A tiempo completo
About Us

EcoVadis is a leading provider of sustainability assessment and risk management solutions for businesses worldwide.

Job Description

We are seeking a highly motivated Customer Relationship Development Specialist to join our Services of Engagement (SEN) team. As a key member of our team, you will be responsible for supporting our growing network of over 125,000 rated companies in maximizing the value of their EcoVadis subscription.

Responsibilities
  • Support the different parts of the team in their daily tasks, including administrative activities related to accounts management, such as launching assessments, preparing reports, identifying upsell opportunities, creating user accounts.
  • Creation and translation content to support the team with their clients and communication.
  • Help and support developing new processes and webinars.
  • Analysis of product issues to support our Solutions team in understanding how to implement improvements.
  • Maintenance of knowledge management content and systems.
  • Other duties as necessary.
Qualifications
  • Previous experience in customer care or another customer-facing role required.
  • Fluency in English (written and verbal) - other language is a strong plus.
  • Creative problem solver with strong attention to detail.
  • Ability to work well in an international and multicultural environment.
  • Experience with Salesforce is a plus.
What We Offer
  • A competitive salary: €22,000 per year.
  • Holidays in line with Spanish labor law.
  • Optional fully covered or co-financed health care and life insurance.
  • A 150 euros monthly allowance for transportation, meals, and nursery with the Cobee card.
  • We also participate up to half of the private health insurance contract and provide you with a special envelope for office and IT equipment (as per the flexibility policy).
  • A Wellness Allowance that will support you in sport, artistic, and wellness activities.
Work Environment

We offer a dynamic and collaborative work environment with talented professionals from various fields who all share a desire to make sustainability real. Our Barcelona office is easily accessible by public transport and offers a lovely terrace with a great view of the city.



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