Customer Relationship Development Specialist
hace 7 días
EcoVadis is a leading provider of sustainability assessment and risk management solutions for businesses worldwide.
Job DescriptionWe are seeking a highly motivated Customer Relationship Development Specialist to join our Services of Engagement (SEN) team. As a key member of our team, you will be responsible for supporting our growing network of over 125,000 rated companies in maximizing the value of their EcoVadis subscription.
Responsibilities- Support the different parts of the team in their daily tasks, including administrative activities related to accounts management, such as launching assessments, preparing reports, identifying upsell opportunities, creating user accounts.
- Creation and translation content to support the team with their clients and communication.
- Help and support developing new processes and webinars.
- Analysis of product issues to support our Solutions team in understanding how to implement improvements.
- Maintenance of knowledge management content and systems.
- Other duties as necessary.
- Previous experience in customer care or another customer-facing role required.
- Fluency in English (written and verbal) - other language is a strong plus.
- Creative problem solver with strong attention to detail.
- Ability to work well in an international and multicultural environment.
- Experience with Salesforce is a plus.
- A competitive salary: €22,000 per year.
- Holidays in line with Spanish labor law.
- Optional fully covered or co-financed health care and life insurance.
- A 150 euros monthly allowance for transportation, meals, and nursery with the Cobee card.
- We also participate up to half of the private health insurance contract and provide you with a special envelope for office and IT equipment (as per the flexibility policy).
- A Wellness Allowance that will support you in sport, artistic, and wellness activities.
We offer a dynamic and collaborative work environment with talented professionals from various fields who all share a desire to make sustainability real. Our Barcelona office is easily accessible by public transport and offers a lovely terrace with a great view of the city.
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