Customer Relationship Support Specialist

hace 7 días

Barcelona, Barcelona, España Ukio A tiempo completo
About Ukio | A Leading Startup

We are a promising startup based in Spain, with headquarters in Barcelona. Our team has expanded to include offices in Madrid, Lisbon, Berlin, and Paris. We aim to establish a strong presence across Europe and eventually expand to other continents.

At Ukio, our mission is to empower individuals to live life on their own terms. We achieve this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. This eliminates the hassle associated with finding a rental property, including long-term contracts, security deposits, broker fees, and furniture expenses.

Backed by top European Venture Capital firms, we are poised for significant growth this year. We plan to build out our team, establish ourselves further in our current markets, and expand into multiple new markets. Currently ranked in the top 10 startups in Spain by LinkedIn, we have successfully raised a Series A investment round of €27 million, which will propel our growth throughout Western Europe and bring us closer to achieving our goals.

Our Culture

We value diversity, compassion, and honesty above all else in our team. Our mix of dedicated, collaborative, and results-driven individuals is looking for like-minded folks to join our dynamic environment. In true startup fashion, we grant full autonomy to our team members to act as owners of their projects and tasks. We are creators who thrive in dynamic environments and take on projects from scratch.

Our team consists of diverse individuals with various interests, from foodies to athletes, adventure seekers to art buffs. We prioritize fun and always have team events on our calendars. If you're ready to join a revolution, let's connect.

Job Description: Customer Relationship Support Specialist

We seek a motivated and detail-oriented Customer Relationship Support Specialist to assist our key account management team. The ideal candidate will excel in administrative tasks, possess strong organizational skills, and have excellent communication abilities. This role is crucial for maintaining seamless client relations and supporting the operational needs of the team.

Key Responsibilities:
  • Administrative Assistance:
    • Assist the key account management team with various administrative tasks.
    • Help maintain and update client databases and records to ensure accuracy and completeness.
  • Ticketing and Client Management:
    • Handle the Ticketing Pipeline of the Key Account Management (KAM) team.
    • Provide general support in client communications, including follow-ups and responses.
  • VIP Programme Support:
    • Scrape and document every booking related to the VIP programme.
  • Documentation and Process Management:
    • Keep Standard Operating Procedures (SOPs) and Notion pages updated with the latest processes and information.
About You
  • You are currently studying and able to enroll on an internship agreement.
  • C1 Spanish level and C1 English level.
  • Attention to detail and a commitment to maintaining high-quality standards.
  • Organized, able to follow up processes and to deliver fast follow-up.
  • Excellent communication and interpersonal skills.
  • Comfortable in working with cross-functional teams.
  • Able to put pressure on stakeholders for fastest resolution.
  • Previous experience in hospitality, property management, or related field is a plus.
Benefits
  • Team buildings and office events.
  • Transportation card (transportation coverage for roles that require traveling for work tasks according to internal policy).
  • Breakfast at the office, fruits, nutrition bars, free coffee/tea, and popcorn.
  • An amazing internal culture and no dress code.
  • International working environment with many different nationalities.

  • Customer Relationship Development Specialist

    hace 2 días

    Barcelona, Barcelona, España EcoVadis A tiempo completo

    About the RoleWe're looking for a highly motivated and autonomous individual to join our Services of Engagement team as a Customer Relationship Development Specialist. This is an exciting opportunity to support our growing network of over 125,000 rated companies in maximizing the value of their EcoVadis subscription.As a key member of our team, you will have...

  • Customer Support Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Snaphunt A tiempo completo

    Role OverviewThe position of Customer Support Specialist at Snaphunt offers a unique opportunity to work with a market leader in the Ecommerce / Marketplaces industry. As a key member of our team, you will be responsible for acquiring and managing relationships with corporate and institutional clients in your area of focus to achieve sales targets and...

  • Customer Support Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Snaphunt A tiempo completo

    The OpportunityWe are seeking a highly motivated Customer Support Specialist to join our team at Snaphunt. As a key member of our Ecommerce department, you will be responsible for acquiring and managing relationships with corporate and institutional clients in your area of focus to achieve sales targets and business objectives.The RoleDevelop strong internal...

  • Customer Support Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Head Hunt International A tiempo completo

    Customer Support SpecialistOur client, a leading technology company, is seeking an experienced Customer Support Specialist to join their team in Athens, Greece. As a Customer Support Specialist, you will be responsible for providing top-notch support to customers, identifying their needs, and delivering solutions to resolve their issues.Key...

  • Customer Support Specialist Role

    hace 3 días

    Barcelona, Barcelona, España Snaphunt A tiempo completo

    About the OpportunityWe are seeking a highly motivated and experienced Customer Support Specialist to join our team in Portugal. This is an excellent opportunity to work with a leading company in the Ecommerce / Marketplaces industry.As a Customer Support Specialist, you will be responsible for developing strong internal relationships to optimize service...

  • Customer Relationship Development Specialist

    hace 7 días

    Barcelona, Barcelona, España EcoVadis A tiempo completo

    About UsEcoVadis is a leading provider of sustainability assessment and risk management solutions for businesses worldwide.Job DescriptionWe are seeking a highly motivated Customer Relationship Development Specialist to join our Services of Engagement (SEN) team. As a key member of our team, you will be responsible for supporting our growing network of over...

  • Customer Relationship Development Specialist

    hace 4 semanas

    Barcelona, Barcelona, España EcoVadis A tiempo completo

    About the Role:We are seeking a highly motivated and autonomous individual to join our Services of Engagement (SEN) team at EcoVadis. As a Customer Relationship Development Specialist, you will play a key role in supporting our growing network of over 125,000 rated companies in maximizing the value of their EcoVadis subscription.Responsibilities:Support the...

  • Customer Support Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Play'N Go A tiempo completo

    Job Title: Customer Support SpecialistAbout the Role:We are seeking a highly skilled Customer Support Specialist to join our team at Play'N Go. As a Customer Support Specialist, you will be the first point of contact for our customers, handling incoming contacts via phone and mail. Your primary responsibility will be to assist customers and deal with...

  • Customer Support Specialist

    hace 1 mes

    Barcelona, Barcelona, España Tecalliance A tiempo completo

    Customer Support SpecialistAt TecAlliance, we're seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, ensuring their queries are resolved efficiently and effectively.Key Responsibilities:Analyze and resolve customer...

  • Customer Support Specialist

    hace 1 mes

    Barcelona, Barcelona, España Merantix A tiempo completo

    **Customer Support Specialist**Our Customer Support Team is a dynamic group of professionals who are passionate about delivering exceptional customer experiences. As a Customer Support Specialist, you will play a critical role in helping our customers overcome technical challenges and achieve their goals.**Responsibilities**Provide timely and effective...

  • Customer Support Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Merantix A tiempo completo

    **Customer Support Specialist**At Merantix, we're looking for a skilled Customer Support Specialist to join our team. As a key member of our Customer Support Team, you will be responsible for providing exceptional support to our customers through various channels, including live chat, email, and phone.**Key Responsibilities:**Support customers with technical...

  • Customer Support Specialist

    hace 1 mes

    Barcelona, Barcelona, España Red Frog Recruitment A tiempo completo

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle customer inquiries and issues via phone, email, and chatAssist clients with account issues, product...

  • Customer Support Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team in Barcelona. As a Customer Support Specialist, you will be responsible for providing exceptional service to customers, handling incoming queries via phone, email, chat, or automated alerts, and ensuring that user needs are met quickly.Key Responsibilities Efficiently...

  • Customer Support Specialist

    hace 3 semanas

    Barcelona, Barcelona, España Talent Search People - Native Speakers A tiempo completo

    Customer Support RoleWe are looking for a skilled Customer Support Specialist to join our team at Talent Search People - Native Speakers.Responsibilities:Provide first-line support to customers via various communication channels.Identify and resolve customer issues in a timely and efficient manner.Answer customer questions about insurance options, refunds,...

  • Customer Support Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Van Ons A tiempo completo

    Customer Support SpecialistAre you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic environment where no two days are the same?As a Customer Support Specialist at Van Ons, you will be the primary point of contact for our customers, providing timely and effective support for their website management needs. Your...

  • Customer Support Specialist-Finnish

    hace 1 mes

    Barcelona, Barcelona, España Cpm International A tiempo completo

    Customer Support Specialist OpportunityCpm International is seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key Responsibilities:Handle customer inquiries and resolve issues in a...

  • Customer Support Specialist

    hace 1 mes

    Barcelona, Barcelona, España Cpm International A tiempo completo

    We are seeking a highly skilled and motivated Customer Support Specialist to join our team at CPM International. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.The ideal candidate will have a strong background in customer service, with...

  • Italian Customer Support Specialist

    hace 3 semanas

    Barcelona, Barcelona, España Red Frog Recruitment A tiempo completo

    We are seeking a skilled Italian Customer Support Specialist to join our team at Red Frog Recruitment. As a key member of our client care team, you will be responsible for delivering exceptional service and support to our clients in Italian.Key Responsibilities:Customer Support:Provide timely and effective support to clients via phone, email, and chat in...

  • German Customer Support Specialist

    hace 6 días

    Barcelona, Barcelona, España Headhunt International A tiempo completo

    Job Title: German Customer Support SpecialistLocation: Remote/ HybridWe are seeking an experienced German Customer Support Specialist to join our team. As a customer-facing representative, you will be the primary point of contact for our German-speaking customers, providing assistance with their queries and concerns.Key Responsibilities:Respond to customer...

  • Customer Support Specialist

    hace 1 mes

    Barcelona, Barcelona, España Adecco A tiempo completo

    Are you passionate about delivering exceptional customer service? Do you possess native-level Danish and high-level English skills? We're seeking a talented Customer Support Specialist to join our team at Adecco.Key Responsibilities:Ensure customer satisfaction and provide professional support.Manage subscriptions, product updates, and billing issues.Offer...