Relationship Manager

hace 1 semana


Barcelona, Barcelona, España Qonto A tiempo completo
About the Role

This is an exciting opportunity to join our Italian Onboarding team as a Customer Experience Specialist. You will be responsible for ensuring customer satisfaction, continuously improving our processes and compliance, and providing the best service for our company creators.

You will work closely with our team to identify and resolve customer issues, provide support via email and phone, and develop internal processes to better respond to customer requests.

Key Responsibilities
  1. Ensure customer satisfaction through prompt and effective resolution of customer issues;
  2. Develop and maintain strong relationships with customers and stakeholders;
  3. Collaborate with cross-functional teams to identify and resolve customer issues;
  4. Provide training and guidance to new team members;
  5. Contribute to the development of internal processes and procedures;
Requirements
  • Experience: A first experience in Customer Care or Onboarding (KYC/KYB validation)
  • Customer-centric: Show empathy and adapt your speech according to your customer's needs, and you have a passion for ensuring customer satisfaction;
  • Organization skills: Be organized and able to prioritize tasks efficiently, allowing you to achieve your daily targets;
  • Communication skills: Have excellent oral and written skills both in Italian and English;
  • Problem-solving skills: Be a problem-solver who enjoys finding solutions to challenges;
  • Mastery: Be familiar with SaaS tools (Zendesk, Jira, Salesforce, Trello);
  • Languages: Be bilingual in Italian, and fluent in English. French is a plus;
Estimated Salary

The estimated salary for this role is €42,000 per year, depending on experience.



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