Senior Technical Support Specialist for FinTech in Portugal

hace 6 días


Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

About Wibit Consulting & Services (Wibitcs)

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We are a top-tier Outsourcing/BPO consultancy thrilled to partner with like-minded organizations, including the esteemed clients we support. Our mission is to deliver exceptional service and build long-lasting relationships that drive success.

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Estimated Salary Range

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The estimated annual salary for this position falls within the range of 45,000€-55,000€, commensurate with experience and qualifications.

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Job Description

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This exciting opportunity as a Technical Support Representative will enable you to work closely with our FinTech support team in Portugal. You will be responsible for providing top-notch technical assistance to clients, collaborating effectively with cross-functional teams, and driving customer satisfaction.

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Key Responsibilities:

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  • Resolve complex technical issues promptly and efficiently.">
  • Develop strong working relationships with internal stakeholders and clients.">
  • Analyze client needs and provide tailored solutions.">
  • Stay up-to-date with industry trends and best practices.">
  • Promote a culture of excellent customer service.">
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Requirements

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To succeed in this role, you will need:

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  • Strong technical skills and knowledge of IT systems.">
  • Excellent communication and interpersonal skills.">
  • Able to work in a fast-paced environment and adapt to changing priorities.">
  • Fluency in English and French (spoken and written).">
  • Relevant work experience in a similar field or a related discipline.">
  • Degree in Computer Science, Information Technology, or a related field.">
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Benefits

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We offer an attractive package of benefits, including:

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  • Ongoing professional development opportunities.">
  • Competitive salary and performance-based bonuses.">
  • Generous leave policy and flexible working hours.">
  • Professional certification and training programs.">
  • Comprehensive health insurance and employee assistance program.">
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Contact Information



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