Technical Support Specialist in Wealth Management
hace 2 días
About Velexa, a leader in the Wealthtech industry, ranked among the world's top 100 WealthTech companies by Fintech Global. We empower financial institutions to provide modern investing solutions for new-generation investors. Our B2B2X investing platform caters to various business models and offers front-end channels, brokerage wealth platforms, and post-trading services.
The Role: Engineer in our 24/5 Technical Support Team for fintech software and services as a L2 Technical Support Engineer. Reporting line: L2 Technical Support Lead, Location: Remote (Kazakhstan)
Key Responsibilities:
- Support and maintenance of Velexa products (front-end and back-end parts of trading software and services)
- Work with main support channels: Jira, Slack
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to internal teams
- Automate routine tasks
Requirements:
- 1+ year work experience in software/services/applications technical support
- Hands-on experience with Linux (terminal, system, and applications logs, basic diagnostics)
- Basic knowledge in computer networks
- English from intermediate (B1) level
Benefits:
- Remote work schedule: morning, day, afternoon, or night shifts
- Monthly KPI bonuses
- Extra medical Insurance
- Education program: reimbursement of 50% for educational courses
Salary Estimate: Based on location (Kazakhstan) and job requirements, we estimate the salary range for this position to be approximately $35,000 - $45,000 per annum.
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