Technical Support Specialist in Wealth Management

hace 2 días


Madrid, Madrid, España Velexa A tiempo completo

About Velexa, a leader in the Wealthtech industry, ranked among the world's top 100 WealthTech companies by Fintech Global. We empower financial institutions to provide modern investing solutions for new-generation investors. Our B2B2X investing platform caters to various business models and offers front-end channels, brokerage wealth platforms, and post-trading services.

The Role: Engineer in our 24/5 Technical Support Team for fintech software and services as a L2 Technical Support Engineer. Reporting line: L2 Technical Support Lead, Location: Remote (Kazakhstan)

Key Responsibilities:

  • Support and maintenance of Velexa products (front-end and back-end parts of trading software and services)
  • Work with main support channels: Jira, Slack
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to internal teams
  • Automate routine tasks

Requirements:

  • 1+ year work experience in software/services/applications technical support
  • Hands-on experience with Linux (terminal, system, and applications logs, basic diagnostics)
  • Basic knowledge in computer networks
  • English from intermediate (B1) level

Benefits:

  • Remote work schedule: morning, day, afternoon, or night shifts
  • Monthly KPI bonuses
  • Extra medical Insurance
  • Education program: reimbursement of 50% for educational courses

Salary Estimate: Based on location (Kazakhstan) and job requirements, we estimate the salary range for this position to be approximately $35,000 - $45,000 per annum.



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