Highly Skilled Technical Support Specialist

hace 3 semanas


Madrid, Madrid, España Management Events A tiempo completo

About Management Events

We are a dynamic and innovative company that specializes in software development and delivery of top-tier experiences to our internal teams and global customers. With operations in the Nordics, Benelux, DACH, and South-East Asia, we employ a team of 250+ employees and generate annual revenue of over 30 million euros.

Our Software Development Team

We have a talented team of 25 members who work together using the Scrum framework to deliver values and continuous improvement. Our designers, developers, and testers come from various locations around the world, and we are looking for a highly skilled Technical Support Specialist to strengthen our team in Helsinki.

Job Description

We are seeking a highly skilled Technical Support Specialist to provide prompt and professional support to our internal and external users. As a key player in ensuring optimal performance and services of our software applications, you will handle level 1 and level 2 technical support, diagnose and resolve software issues, escalate unresolved issues to the appropriate development teams, collaborate with development teams on issue resolution, and communicate resolutions and updates to users.

Key Responsibilities

  • Provide prompt and professional support to internal and external users, diagnosing and resolving software issues
  • Escalate unresolved issues to the appropriate development teams, ensuring detailed information and documentation is provided to the development teams
  • Collaborate with development teams on issue resolution and communicate resolutions and updates to users
  • Deliver user trainings and provide end-user support to help customers and internal teams understand software features and functionality
  • Work with cross-functional teams to identify and implement enhancements and improvements to the software applications

Required Skills and Qualifications

We are looking for someone with experience in software application support or a similar technical support role, strong problem-solving skills, excellent verbal and written communication skills, and strong experience with relational databases (MySQL, MariaDB). Familiarity with support ticketing systems and incident management tools (Zendesk, Service now, Jira etc.) is also an asset. Knowledge of SQL and experience in querying databases for troubleshooting purposes is highly valued.

Estimated Salary: 55,000 - 65,000 EUR per annum

About Our Job Offer

We offer a competitive salary, benefits, and opportunities for growth and development in a dynamic and innovative company. If you are passionate about delivering top-tier software experiences and working in a multicultural and remote team, please apply to this position.



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