Technical Support Specialist in Europe

hace 1 semana


Madrid, Madrid, España Byd Europe A tiempo completo
Job Description

About Byd Europe

We are committed to building a zero-emission future that reconnects humanity with nature and a world of clean air.

Job Summary

The Technical Support Specialist will be responsible for providing regional technical support in Europe, responding to and resolving technical issues quickly through our service portal, remote diagnostics, and onsite support.

Key Responsibilities:
  • Regional Technical Support
  • Respond to and resolve technical issues through our service portal, remote diagnostics, and onsite support
  • Regular Visits and Meetings
  • Organize regular visits, meetings, workshops, and other activities with regional partners and the headquarters to improve regional technical capabilities
  • Onsite Training and Development
  • Organize and conduct onsite technical training for new product launches, level training programs, and on-the-job training programs in accordance with relevant stakeholders
  • Quality Improvement and Research
  • Collect and report information on typical fault tendencies, latest, and critical faults, and promote instant solutions for quality problems
  • Tech Note Development and Release
  • Develop and release technical notices and typical technical repair cases
  • Special Event Management
  • Manage regional special events, provide onsite support with quick solutions, and conduct technical research and analysis according to stakeholder instructions
Requirements:
  • Education and Experience
  • Bachelor's degree or above, more than 2 years' relevant experience
  • Languages
  • Fluent Chinese and English speaking skills
  • Skills and Qualifications
  • Strong cross-cultural communication skills and cross-function coordination ability
  • Ability to work under pressure and meet strict deadlines in a dynamic environment
  • NEV Technical background is preferable
  • Travel Requirements
  • Willingsness to frequent travel in Europe and occasionally travel to China
Compensation and Benefits

Our estimated salary range for this position is €60,000 - €80,000 per year, depending on qualifications and experience. Additionally, we offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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