Technical Service Specialist

hace 2 días


Madrid, Madrid, España Nova Biomedical Gmbh A tiempo completo

About Nova Biomedical Corporation

Nova Biomedical is an equal opportunity employer and is committed to diversity in its workforce. We are looking for a highly skilled Technical Service Specialist to join our team in Europe.

Job Summary:

The successful candidate will be responsible for providing technical support to customers across Europe, ensuring the smooth operation of our products and services. This role requires excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences.

Main Responsibilities:

  • Technical Support: Provide expert technical support to customers via phone, email, and on-site visits, troubleshooting issues and resolving problems efficiently.
  • Product Implementation: Assist with product implementation projects, ensuring seamless integration and timely completion.
  • Quality Management: Collaborate with internal teams to manage quality-related activities, including investigations, complaints, and corrective actions.
  • IT Support: Serve as the IT specialist, providing internal technical support and maintaining the TMS- and technical support CRM database.

Requirements:

  • Advanced Technical or Clinical Laboratory Background: A degree in a relevant field or equivalent experience is required.
  • Strong Technical Affinity: Proficiency in technical aspects and a hands-on attitude are essential.
  • Field Service Experience: Proven work experience in a field service/technical support role is necessary.
  • Industry Knowledge: Familiarity with the medical device, in vitro diagnostics, or biotechnology industry is highly desirable.
  • Communication Skills: Excellent self-organization and customer communication skills are required.
  • Team Player: A good balance of team player skills and the ability to work independently is necessary.
  • English Language Skills: Good English language skills (written and oral) are essential.

Work Location: The ideal candidate will be based in Madrid, Spain, and will be required to travel up to 80% of total work time within the assigned geographical territory.

Estimated Salary Range: €55,000 - €70,000 per annum, depending on experience.



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