Customer Service Ambassador for Multicultural Clients

hace 7 días


Madrid, Madrid, España Cross Border Talents A tiempo completo
Job Opportunity: We are seeking a Customer Service Representative to join our team in Barcelona.

About the Job:
Cross Border Talents is a leading travel company that values delivering exceptional customer service. As a Customer Service Representative, you will engage with international travelers and accommodation suppliers, understanding and addressing their needs with the highest level of service.

Key Responsibilities:
- Handle inquiries related to services, payments, and technical requirements via email and phone.
- Ensure smooth communication by providing accurate information and following set processes.
- Be the go-to problem solver, navigating tricky situations with a positive and motivated mindset.

Requirements:
- Languages: Slovenian (C2) and advanced English.
- Skills: Strong communication, interpersonal abilities, and PC proficiency (Office 365, CRM Database).
- Mindset: Solution-driven, goal-oriented, and adaptable to changing priorities.

Benefits:
- Salary: €25,000 - €35,000 per year, depending on experience.
- Feel Good Program: Enjoy Spanish lessons, fun activities like beach volleyball and roller skating, and quizzes with prizes.
- Health Insurance: Free private health insurance upon receiving a permanent contract.
- Flexible Benefits: Nursery school transport options after probation.

About Us:
We offer a dynamic work environment, modern offices well-connected by public transport, near the Glories shopping mall (Westfield). Perks include free coffee every day and fresh fruit once a week. Our team is passionate about delivering top-notch customer service and we're looking for someone who shares our vision.

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