Customer Service Representative for International Clients

hace 4 días


Madrid, Madrid, España Recruitas A tiempo completo

About the Role

We are seeking a Customer Service Representative to provide exceptional service to our international clients. This is an exciting opportunity to work in a dynamic team and make a real difference in the lives of our customers.

Key Responsibilities

  • Respond to customer enquiries via various channels, including phone, email, and social media
  • Provide product and service information to customers, ensuring they have a clear understanding of our offerings
  • Research required information using available resources to identify customer needs and resolve complaints
  • Manage and maintain accurate customer information systems to ensure seamless communication and issue resolution
  • Identify and escalate priority issues to ensure timely resolution and minimize customer impact

Requirements

  • Native or Fluent Norwegian speaker with a good command of English
  • Strong customer orientation and previous customer service experience preferred
  • Ability to work shifts, including evenings and weekends (International Call Centre)
  • Office-based role with a strong focus on PC literacy and technology skills

What We Offer

  • A competitive estimated salary range of €25,000 - €35,000 per annum
  • A dynamic and supportive work environment with opportunities for growth and development
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off


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