Customer Service Representative

hace 1 mes


Madrid, Madrid, España MSX INTERNATIONAL A tiempo completo

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at MSX International. As a Customer Service Representative, you will be the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles.

Key Responsibilities:

  • Handle driver requests and inquiries through multiple channels.
  • Provide remote assistance and identify the root causes of assistance requests.
  • Record all customer contact to track activities.
  • Manage customer data and input relevant information into the case management system.
  • Collaborate with the team, share results and feedback, and contribute to team achievements and targets.
  • Continuously improve process workflows and efficiency.
  • Prepare, update, and archive all required documents and records.

Requirements:

  • Strong interpersonal skills with a persuasive and negotiation-focused attitude.
  • Excellent communication skills across various channels.
  • Conflict resolution skills with a team-oriented approach.
  • Problem-solving skills with logical thinking.
  • Adaptability to manage time pressure and changing priorities.
  • Resilience, discipline, pragmatism, and punctuality in work tasks.
  • Flexibility and proactivity in handling multiple tasks.

About MSX International:

MSX International is a global company with over 5,000 employees in more than 80 countries. We provide industry-leading expertise in various areas, including consumer engagement, parts and accessories, actionable insights, diagnostics and repair enhancement, warranty and repair efficiency, technical information, learning solutions, and sales performance.

Our Purpose:

To empower Movers and Makers to thrive in our ever-changing world.

Our Vision:

To be clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

Our Mission:

We harness our expertise in mobility, the creativity of our global teams, and the power of technology to craft tailored, sustainable, and innovative solutions.



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