Customer Service Representative
hace 1 mes
Job Title: Customer Service Representative
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at MSX International. As a Customer Service Representative, you will be the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles.
Key Responsibilities:
- Handle driver requests and inquiries through multiple channels.
- Provide remote assistance and identify the root causes of assistance requests.
- Record all customer contact to track activities.
- Manage customer data and input relevant information into the case management system.
- Collaborate with the team, share results and feedback, and contribute to team achievements and targets.
- Continuously improve process workflows and efficiency.
- Prepare, update, and archive all required documents and records.
Requirements:
- Strong interpersonal skills with a persuasive and negotiation-focused attitude.
- Excellent communication skills across various channels.
- Conflict resolution skills with a team-oriented approach.
- Problem-solving skills with logical thinking.
- Adaptability to manage time pressure and changing priorities.
- Resilience, discipline, pragmatism, and punctuality in work tasks.
- Flexibility and proactivity in handling multiple tasks.
About MSX International:
MSX International is a global company with over 5,000 employees in more than 80 countries. We provide industry-leading expertise in various areas, including consumer engagement, parts and accessories, actionable insights, diagnostics and repair enhancement, warranty and repair efficiency, technical information, learning solutions, and sales performance.
Our Purpose:
To empower Movers and Makers to thrive in our ever-changing world.
Our Vision:
To be clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
Our Mission:
We harness our expertise in mobility, the creativity of our global teams, and the power of technology to craft tailored, sustainable, and innovative solutions.
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