Customer Service Ambassador for Italian Market

hace 2 semanas


Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

Wibit Consulting & Services is seeking a Customer Service Representative to join their team in Slovakia or Bratislava. As a customer-centric professional, you will be responsible for handling inbound calls, assisting clients with enquiries, and providing solutions to issues with household appliances.

Key Responsibilities:
• Handle incoming calls from existing and potential customers
• Utilize leading-edge diagnostic tools and Excel to guide clients in solving machine-related issues
• Arrange technician visits or send spare parts as needed
• Promote new and exciting products through cross-selling and up-selling opportunities

Requirements:
• Fluent written and spoken Italian (C1) and good English communication skills
• Eligibility to work in Slovakia and residency within the Slovakian territory
• Strong customer service ethos and excellent communication skills
• Good computer skills and experience with MS Office
• Solution-oriented and well-organised with ability to prioritise workload under pressure

Offer:
• Full-time position (40 hours/week) with rotating schedule (Monday-Sunday, 8am-8pm)
• Hybrid model with option to work from home or office location within 50km of Bratislava
• Three weeks of fully office-based training
• Meal voucher (€5.85/day or €117/month)
• Commuting allowance (€50/month or €600/year)
• Multisport Card
• KPI-Based Performance Bonus (up to 10% monthly salary)
• Five additional paid days per year for emergencies and short-term absences

The estimated annual salary for this position is approximately €26,000, based on a 40-hour workweek and assuming a base hourly wage. This figure may vary depending on individual circumstances.



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