Multilingual Customer Service Representative

hace 4 días


Madrid, Madrid, España The Cigna Group A tiempo completo

We are seeking a highly skilled and multilingual customer service representative to join our team at The Cigna Group. As a global ambassador, you will be responsible for providing exceptional customer service to clients from diverse backgrounds and cultures.

Your primary goal will be to ensure that our customers receive the highest level of support and guidance throughout their healthcare journey. You will be required to possess excellent communication skills, both written and verbal, as well as the ability to empathize with customers who may be experiencing difficult situations.

In this role, you will work closely with our medical consultants to resolve customer inquiries and concerns in a timely and professional manner. Your strong problem-solving skills, attention to detail, and proactive approach will enable you to identify and address potential issues before they escalate.

As a key member of our contact center team, you will be expected to maintain a high level of productivity and efficiency while adhering to our internal procedures and guidelines. Your ability to multitask, prioritize tasks, and manage your workload effectively will be essential in meeting individual and team targets.

To succeed in this role, you must have advanced or bilingual knowledge of English (C1/C2) and proficiency in one or more of the following languages: Italian, German, Dutch, or French (C1 level). Familiarity with CRM systems and practices is also desirable.

The successful candidate will be able to commit to working 39 hours per week and will be required to undergo a 10-week induction training program. They will also need to be available to work flexible shifts, including weekends and holidays.

We offer a competitive salary of €35,000 per year, plus benefits, including private medical and dental insurance, life assurance, educational development programs, and flexible compensation. Our hybrid working model allows you to enjoy two days per week at the office and the rest of the time working from home.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

About Us

The Cigna Group is a leading provider of group healthcare and wellbeing programs for employees of multinational organizations. We strive to make a positive impact on our customers' lives by providing them with the information and insight they need to make informed decisions about their health and vitality.



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