Customer Service Ambassador

hace 3 semanas


Madrid, Madrid, España Sonder A tiempo completo

Sonder is revolutionizing hospitality to create a world of better stays for all. Our properties are uniquely designed, with a mix of rooms, suites, and apartments. The Sonder app streamlines the guest experience from check-in to checkout.

We seek a seasoned hospitality professional who excels in operations and is passionate about maximizing team performance to deliver exceptional guest experiences. As the face of Sonder, Front Desk Hospitality Agents embody our leadership principle: Extend Hospitality to All.

This dynamic role suits individuals who thrive on interacting with guests, creatively resolving issues, and providing exceptional service. If you're ready for a fast-paced environment focused on delivering outstanding guest experiences, we'd love to hear from you.

The Opportunity:

  • Represent Sonder by collaborating with team members to create an exceptional first impression for guests, visitors, and partners at the front desk.
  • Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.
  • Communicate with guests in-person and through digital channels to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
  • Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
  • Maintain, clean, and organize both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for guests and team members.
  • Flexibly support the back-of-house team on a day-to-day basis as needed, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues.
  • Support multiple Sonder properties throughout the local market, as required.
  • Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience.

Requirements:

  • Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
  • Personable, service-minded, and positive; you enjoy speaking with guests in-person and through digital support channels.
  • Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to get it done for our guests.
  • Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications.
  • Organized, hardworking, and detail-oriented; someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team.

Estimated Salary: $45,000 - $60,000 per year.



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