Customer Success Manager with Chinese Market Expertise
hace 2 semanas
Mize is a pioneering fintech-travel start-up based in Tel Aviv, with global offices in Argentina, Spain, the UK, the US, China, and India.
Our ImpactWe harness cutting-edge technology to address the evolving challenges in the travel industry, delivering substantial financial value to our extensive network of clients and generating $12 Billion in sales annually.
Role OverviewAs a Customer Success Manager at Mize, you will play a pivotal role in building and managing long-term relationships with our clients, primarily in the Chinese market.
Key Responsibilities:- Building and maintaining strong, lasting relationships with our clients
- Enhancing client results and driving expansion opportunities
- Delivering exceptional customer experience through product support
- Conducting onboarding and training sessions for clients
- Analyzing and providing insights on client-business interactions
- Utilizing data to identify areas for improvement and growth
- Effectively handling customer requests and complaints
- Collaborating with cross-functional teams, including Sales, Products, Marketing, and Services
- 3+ years of experience in Customer Success roles within the high-tech industry, with a proven track record of working with international clients
- Fluent communication skills in Chinese
- Excellent English language proficiency, both written and verbal
- Proficiency in Excel and experience working with tools like HubSpot, Zendesk, Monday, or Pipedrive - advantageous
- Knowledge of the Travel domain and industry - advantageous
- Experience working collaboratively with cross-functional teams
- Strong bias for action, tech-oriented, and resourceful problem-solving skills
- Strong organizational skills, attention to detail, multitasking abilities, and the ability to prioritize and meet targets and commitments
- Previous experience in a hypergrowth startup environment and mindset - advantageous
We offer a competitive salary of $120,000 - $180,000 per year, commensurate with experience, along with opportunities for professional growth and development in a fast-paced, innovative environment.
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