Customer Success Manager with Chinese Market Expertise

hace 2 semanas


Madrid, Madrid, España Mize A tiempo completo
About Mize

Mize is a pioneering fintech-travel start-up based in Tel Aviv, with global offices in Argentina, Spain, the UK, the US, China, and India.

Our Impact

We harness cutting-edge technology to address the evolving challenges in the travel industry, delivering substantial financial value to our extensive network of clients and generating $12 Billion in sales annually.

Role Overview

As a Customer Success Manager at Mize, you will play a pivotal role in building and managing long-term relationships with our clients, primarily in the Chinese market.

Key Responsibilities:
  • Building and maintaining strong, lasting relationships with our clients
  • Enhancing client results and driving expansion opportunities
  • Delivering exceptional customer experience through product support
  • Conducting onboarding and training sessions for clients
  • Analyzing and providing insights on client-business interactions
  • Utilizing data to identify areas for improvement and growth
  • Effectively handling customer requests and complaints
  • Collaborating with cross-functional teams, including Sales, Products, Marketing, and Services
Requirements:
  • 3+ years of experience in Customer Success roles within the high-tech industry, with a proven track record of working with international clients
  • Fluent communication skills in Chinese
  • Excellent English language proficiency, both written and verbal
  • Proficiency in Excel and experience working with tools like HubSpot, Zendesk, Monday, or Pipedrive - advantageous
  • Knowledge of the Travel domain and industry - advantageous
  • Experience working collaboratively with cross-functional teams
  • Strong bias for action, tech-oriented, and resourceful problem-solving skills
  • Strong organizational skills, attention to detail, multitasking abilities, and the ability to prioritize and meet targets and commitments
  • Previous experience in a hypergrowth startup environment and mindset - advantageous
Benefits and Salary

We offer a competitive salary of $120,000 - $180,000 per year, commensurate with experience, along with opportunities for professional growth and development in a fast-paced, innovative environment.



  • Madrid, Madrid, España Sas Institute Inc. A tiempo completo

    About the RoleSr. Customer Success Manager at SAS Institute Inc.Company OverviewWe're a leader in data and AI, inspiring customers worldwide to transform data into intelligence and questions into answers. A debt-free multi-billion-dollar organization on our path to IPO-readiness, we offer a dynamic and fulfilling career with flexibility and world-class...


  • Madrid, Madrid, España LemFi A tiempo completo

    Job Summary:LemFi seeks a highly motivated and experienced professional to lead our marketing efforts in Madrid.As a Marketing Lead, you will play a critical role in developing and executing strategies to grow our customer base and drive business growth.Responsibilities:Develop and implement comprehensive marketing plans to achieve business objectives.Manage...


  • Madrid, Madrid, España Market Pay A tiempo completo

    Market Pay, a leading French fintech founded in 2016, designs and provides innovative omnichannel payment solutions for retailers and e-tailers. Our mission is to support the growth of retailers through our extensive range of solutions that reimagine the customer experience.**Job Overview**We are seeking an experienced Customer Success Manager to lead the...

  • Customer Success Manager

    hace 4 semanas


    Madrid, Madrid, España Ravenpack A tiempo completo

    Ravenpack is seeking a seasoned Customer Success Manager to join our dynamic team. As a cybersecurity expert, you will be responsible for managing customer lifecycles and serving as the voice of the customer.About the RoleThis is a unique opportunity to work with a leading cybersecurity company, specifically targeting the German market. You will be working...


  • Madrid, Madrid, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment, a leading recruitment agency, is partnering with an award-winning online trading broker to find a skilled Business Development Manager. This full-time position is available for remote work from mainland China or Taiwan.Job SummaryWe are seeking a highly motivated and experienced Business Development Manager to join our client's...


  • Madrid, Madrid, España 1011 Amadeus It Group S.A. A tiempo completo

    **About 1011 Amadeus IT Group S.A.**We are a leading provider of innovative technology solutions for the travel industry, dedicated to delivering exceptional results and driving business growth.**Job Title:** Customer Success Senior Expert with Multilingual Expertise**Location:** Madrid, Barcelona (Spain)**Type:** Full-time**Salary:** €60,000 - €80,000...


  • Madrid, Madrid, España Infotree Global Solutions A tiempo completo

    Job OverviewInfotree Global Solutions is a leading cybersecurity company seeking a dedicated and skilled Strategic Customer Success Manager to join their dynamic team. This role focuses on the German market, requiring proficiency in the German language.ResponsibilitiesPlan and deploy customer success strategies tailored to the German market.Manage customer...


  • Madrid, Madrid, España Amadeus A tiempo completo

    Job SummaryThe Customer Success Strategist will be responsible for driving revenue growth and customer satisfaction by ensuring clients gain full benefits from Amadeus products. This role requires a deep understanding of the Amadeus portfolio and the hospitality industry.Main ResponsibilitiesCultivate relationships with stakeholders across assigned accounts...


  • Madrid, Madrid, España MicroStrategy A tiempo completo

    About MicroStrategyAt MicroStrategy, we're revolutionizing the way organizations operate by harnessing the power of data-driven innovation. As a pioneer in enterprise analytics and mobility software, we empower our clients to make informed decisions and drive meaningful change.The Role: Mid-Market CSMWe're seeking an experienced Mid-Market Customer Success...


  • Madrid, Madrid, España Zooplus A tiempo completo

    Company OverviewZooplus is a leading online pet platform in Europe, delivering moments of happiness to over 9 million pet parents annually. Our mission is to provide exceptional customer experiences while fostering a culture of diversity and inclusion.Job DescriptionWe are seeking a highly skilled Customer Experience Manager to join our team. As a direct...

  • Customer Success Manager

    hace 4 semanas


    Madrid, Madrid, España Market Pay A tiempo completo

    About UsMarket Pay is a French fintech company founded in 2016. We design and provide omnichannel and international payment solutions for retailers and e-tailers.Our mission is to support the growth of retailers through our extensive range of solutions that reinvent the customer experience.We have over 310 employees in France and abroad, with several...


  • Madrid, Madrid, España Amadeus A tiempo completo

    About AmadeusAmadeus is a leading technology company that powers the global travel industry.Job SummaryWe are seeking an experienced Customer Success Professional to join our team. As a key member of our customer success organization, you will be responsible for driving revenue growth and ensuring customer satisfaction with our products and services.Key...


  • Madrid, Madrid, España Phantombuster A tiempo completo

    About the Company: As a market leader in Lead Generation Automation, PhantomBuster enables thousands of SMBs to boost their growth by finding and connecting with their ideal customers on major social media platforms.About the Role: We are seeking an energetic and customer-centric advisor to join our team as a Client Growth Partner, bringing field expertise...


  • Madrid, Madrid, España Amadeus A tiempo completo

    **Job Overview**The Customer Success Senior Specialist (CSSS) role at Amadeus involves driving customer satisfaction, revenue growth, and retention. As a key member of the team, you will work closely with assigned customers to ensure they derive maximum benefits from our products.**Key Responsibilities**Develop strong relationships with stakeholders across...


  • Madrid, Madrid, España Pleo A tiempo completo

    Pleo is looking for a Strategic Customer Success Manager to join our team in Central Europe. As a seasoned professional, you will be responsible for managing a team of Customer Success Managers who work closely with mid-market customers to ensure healthy adoption of our products and services.About the RoleThe ideal candidate will have a customer-centric...


  • Madrid, Madrid, España Pleo A tiempo completo

    Job DescriptionPleo is looking for a skilled Manager of Customer Success to join our Central Europe regional team.About the RoleThis role involves managing a team of Customer Success Managers (CSMs) who oversee daily operations and long-term business relationships with Mid-Market customers. The ideal candidate will have experience leading and coaching teams,...


  • Madrid, Madrid, España Market Pay A tiempo completo

    OverviewMarket Pay is a fast-growing and profitable fintech company that provides enterprise payment solutions to globally recognized brands. With a presence in multiple countries, we operate in an international work environment where collaboration is key to create cutting-edge payment solutions.We uphold core values such as commitment, agility, curiosity,...


  • Madrid, Madrid, España Pleo A tiempo completo

    Pleo is a forward-thinking company that's revolutionizing the way businesses manage expenses. We're looking for a skilled Manager of Customer Success to join our dynamic Central Europe regional team.We're seeking a seasoned professional with a passion for delivering exceptional customer experiences. As a Manager of Customer Success, you'll oversee a team of...


  • Madrid, Madrid, España 1011 Amadeus It Group S.A. A tiempo completo

    Job DescriptionAt 1011 Amadeus It Group S.A., we are seeking a seasoned Customer Success Senior Specialist to join our team in Madrid or Barcelona. This role offers an exciting opportunity to work with our customers, providing them with the best possible experience and driving business growth.About the RoleThe successful candidate will be responsible for...


  • Madrid, Madrid, España Cobee A tiempo completo

    About Cobee">Cobee is a fast-growing SaaS company that aims to revolutionize the employee benefits industry. Our mission is to provide a personalized and engaging experience for employees, helping them get compensated at work.">Role Overview">We are looking for a Customer Success Operations Manager to join our team in Madrid, Spain. As a key member of our...